Frequently Asked Questions

Please ensure the following criteria are met before placing an order to secure a successful delivery.

• Your Instagram account is set to public.
• You have typed in the correct Instagram username.
• You have not changed your Instagram username before the order’s completion.
• The account or post, still exists and has not been deleted.
• The video follows Instagram’s guidelines and has not been restricted or removed.
• Allow 24 hours for completion of order delivery.

If you have experienced an issue with the delivery of your order, please contact our support team for assistance at support@gainhoop.com

Occasionally Instagram will delete accounts that users mark as spam. This causes follower counts to drop all across Instagram. Sometimes it impacts our customers, sometimes it doesn't. If you experience drops within first 30 days of your purchase, you will notice receiving extra followers, that's due to our automated re-stocking system, which detects if any drops occured and delivers followers free-of-charge. If you purchased a premium package, the 30 days limit is increased to 1 year!

However, if you do not get replacement followers, please get in touch with us at support@gainhoop.com

All followers delivered are genuine Instagram accounts. Due to this benefit our team cannot transfer or remove followers once they are delivered.

As the Instagram account owner, you may individually remove followers from your account.

If you no longer wish to receive follower refills to your account, simply let us know by emailing our team at support@gainhoop.com

Follower refills will be delivered to your account once every 24 hours, whenever a drop is detected by our system.

You may buy Instagram followers as many times as required! Our limit per order is 1 million high-quality followers and 100K premium followers.

You may buy Instagram likes as many times as required! Our limit per order is 1 million high-quality likes and 100K premium likes.

If you are not completely satisfied with your order within the first 14 days of purchase, simply notify us and we will refund you.

Refunds will generally take 2-3 business days to process, depending on your bank’s delay times.

Gainhoop packages can be easily purchased with any major credit card, including VISA, Mastercard and AMEX, or Apple Pay and Google Pay. We also accept cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USDT and more.

If you do not have a credit card, you can fill-up a prepaid credit card and use your new prepaid credit card or pay via cryptocurrencies.

Currently, we do not accept PayPal as a payment method. However, If you would like to continue using PayPal’s digital wallet, PayPal offers the PayPal Prepaid Mastercard, which you can refill using the funds from your PayPal account.